Frequently Asked Questions
We compiled the statements below based on questions we often get from our clients. We hope they answer most of your queries regarding our services.
How do I pay for my order?
You can either pay for your order using your Paypal balance or Debit Card/credit card. Learn more.
What happens if I am not satisfied with my writer's work?
- You have the right to ask your writer to revise your order until you are satisfied with the quality of the paper.
- Alternatively, you can request a different writer in case you feel your original writer fails to revise your paper to your expectations.
- You can also ask for a refund in the unlikely event that we fail to deliver. Your refund request will be reviewed and appropriate action taken.
Is your service confidential?
Yes, we keep your details private. We do not share your private information such as telephone number, email address, or location with anyone, including our writers.
We neither access nor store your payment information. All payments are processed via trusted third party payment processing firms such as Paypal. We only get notifications that you have paid for your order(s). We will never ask you for your card details or paypal credentials.
Who are your writers?
Our writers are experienced academic writers with top level qualifications in their areas of specialization. They are Master's and PhD graduates from top universities in the UK and around the world. They work round the clock to ensure that you get the best service possible. Learn more
How do you format your papers?
A standard paper has 300 words per double spaced page and has 1-inch margins around it. The overall format of the paper depends on your choice of referencing style (Harvard, APA, MLA, Chicago/Turabian, AMA, Oxford, Bluebook etc.). We also provide papers in special formats on request.
Can I provide additional materials/files?
Yes, you can provide additional materials/sources by attaching them in the "Attached Files" tab. Please note that you can only attach files after you have paid for the order.
What if I want to cancel my order?
You can cancel an order any time as long as you have not paid for it. If we have already received payment for an order it can only be cancelled if it has not been assigned a writer.
What do I do if i do not receive my order by the deadline?
Please reach out to us as soon as possible. You can either call, send an email, or engage with out support staff directly via Live-chat to get the issue resolved immediately.
Am I allowed to change instructions once an order is complete?
Changing instructions means that your writer will have to do more work. Yes, you can change instructions, but you will have to pay for the extra work.
Do you resell essays?
No. We writer papers from scratch on order. You cannot find a paper similar to yours anywhere else. Our papers are original and plagiarism free.
Do you need more clarification? Reach out to us via Live Chat, email, or call and we will respond promptly.